Shipping policy

Last Updated: September 2026

At Alcura Essentials, we are committed to delivering your order safely and conveniently across Pakistan.

1. Delivery Across Pakistan

We offer delivery to customers across Pakistan through trusted courier and logistics partners.

Delivery availability may vary for remote or hard-to-reach areas.

2. Order Processing

Orders are normally processed within 1–3 business days after confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Time

Estimated delivery times are:

  • Major cities: 2–5 business days
  • Other cities and areas: 3–7 business days
  • Remote areas: Delivery may take additional time depending on courier coverage.

Delivery times are estimates and may be affected by weather, public holidays, courier delays, or unforeseen circumstances.

4. Cash on Delivery

Cash on Delivery (COD) is available for eligible orders within Pakistan.

Customers are required to provide a valid name, phone number, and complete delivery address when placing an order. COD is widely used by Pakistani e-commerce businesses and is supported by major courier networks.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is confirmed.

Any applicable charges may vary depending on the delivery location, order size, weight, or courier service.

6. Order Tracking

Once your order has been dispatched, you may receive a tracking number or tracking information through SMS, WhatsApp, or email, depending on the courier service used.

7. Delivery Attempts

Our courier partner may make multiple delivery attempts if the customer is unavailable.

Please ensure that someone is available at the provided delivery address to receive the order.

8. Incorrect or Incomplete Address

Alcura Essentials is not responsible for delays or failed deliveries caused by an incorrect, incomplete, or inaccurate address or contact information provided by the customer.

If you need to change your delivery information, please contact us as soon as possible after placing your order.

9. Delayed Deliveries

Although we work with reliable courier partners, delivery times may occasionally be affected by circumstances beyond our control, including:

  • Weather conditions
  • Public holidays
  • Road closures
  • Security or operational restrictions
  • High-volume periods
  • Courier service disruptions

We will make reasonable efforts to assist customers in tracking delayed shipments.

10. Damaged Packages

If your package appears damaged or tampered with at the time of delivery, please contact us as soon as possible with photographs/videos of the package and product.

11. Contact Us

For questions regarding your order or delivery, please contact Alcura Essentials through the contact details provided on our website.