Refund policy

Returns

• You can return a product within 7 days of receiving it, provided it's unopened, unused, and in original packaging.
• Due to the hygiene-sensitive nature of skincare and haircare products, opened or used items cannot be returned unless defective.
• Sale items, bundles, and promotional offers are final sale unless damaged or incorrect.

Damaged, defective, or wrong item

• We will replace products at no additional cost if you received the wrong item, the product is defective, or it was damaged during shipping.
• Report within 48 hours of delivery with photos/video of the product and packaging.

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Refunds are processed within 5–7 business days.
• Online payments will be refunded to the original payment method. Cash on Delivery (COD) orders will be refunded via bank transfer or another mutually agreed payment method (bank transfer, JazzCash, or Easypaisa).
• Original delivery charges are non-refundable.

How to request

• Contact us via absaransari@live.com/03175000035 with your order number, reason for return, and photos (for damaged/defective claims). Our team will share the return address and next steps.